An Introduction and Thanks

Greetings!

Thanks for the opportunity to introduce, or rather, re-introduce myself.

I was previously employed as an ADP Dealer Services Territory Manager working in Oklahoma and Kansas under Lee Novak. I left ADP to pursue opportunities locally in the energy industry but have found myself drawn back to ADP with a very clearly defined desire to be a successful ADP RSM. I have a strong desire to help dealer clients weather current market conditions and prepare for the future while consistently achieving President's Club status by selling Retail Solutions Products, unhooking the competition and protecting market share against competitors.

Some key examples where you might find my skills and experience perfectly suited to this position include:

1. Experience assessing Dealer Client needs and other criteria regarding the introduction of new processes or technology. In my previous dealership management positions, I was responsible for introducing service technician training programs, Internet sales systems, used vehicle certification, inventory management tools and managing a database of over 15,000 customers (our repeat and referral business was the highest among our dealership peers). As an ADP Dealer Services Territory Manager I also successfully made the case for upgrading / upselling DMS systems and other services to dealer clients.
   
2. Ability to understand and communicate technical information and concepts. I worked in close relationship with other baseline sales representatives, TSMs, RSMs and ADP implementation personnel. I am also capable of consultative selling with dealer clients by performing meaningful dealership discovery. I feel very strongly about the potential for CRM and associated products as tools to increase dealership sales and customer satisfaction and bind dealers more effectively to ADP.
   
3. Excellent customer service and leadership skills. My experience in retail automotive dealership management and outside sales territory management gives me the unique experience and ability to be able to understand the importance of managing a wide variety of dealer principal, decision maker and key manager relationships, with both large and small dealerships, and to understand how critical it is to deliver best in class customer service.
   

It is also my desire to express in plain language my level of interest in helping dealers improve their operations through proven industry leading products, practices, knowledge and training. I am convinced that this is the key to survival through some of the most challenging times facing the auto industry and the key for future success. I would like to be a part of helping confront these challenges while becoming a rainmaker for ADP Dealer Services. I can’t think of a better opportunity to use my experience and skills to make a difference and to achieve my personal and professional goals.